Sahara Smoke Co.
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 Location: Shipping & Returns Esay lookup

SHIPPING RATES

Shipping rates are determined according to the weight of the items ordered.  An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping cost may be lower than the sum of individual shipping charges.  Your total shipping charges will be automatically computed during checkout prior to the completion of the order.  At checkout you can choose from the various delivery options for your location.

 SHIPPING TIMES

Domestic orders paid by credit card are generally packaged and shipped on the next business day following the date the order is placed, provided that the credit card used is verified appropriately. International Orders are packaged and shipped upon verification of credit card usually within three business days. Orders placed with money order as payment option are packaged and shipped upon receipt of payment.



DOMESTIC SHIPPING SERVICES

  UPS Next Business Day Air

► Available in all 50 states and Puerto Rico for orders placed by 10:00 am - Eastern Standard Time.

► No P.O. Boxes

► Guaranteed delivery by the end of next business day from the date shipped - depending on location.

► Delivery by 1:30 pm on Saturday.

► Allow one additional day for Hawaii and Alaska.

► To check availability for your ZIP code, please call UPS at 1.800.742.5877

  UPS Next Business Day Air Saver

► Available in all 48 contiguous states for orders placed by 10:00 am - Eastern Standard Time.

► No P.O. Boxes

► Guaranteed delivery by the end of the next business day from the date shipped.

► To check availability for your ZIP code, please call UPS at 1.800.742.5877

 

 UPS 2nd Business Day Air

► Available in all 50 states and Puerto Rico for orders placed by 10:00 am - Eastern Standard Time.

► No P.O. Boxes

► Guaranteed delivery by the end of the second business day from the date shipped.

  UPS 3rd Business Day Select

► Available in all 48 contiguous states for orders placed by 10:00 am - Eastern Standard Time.

► No P.O. Boxes

► Delivery within 3 business days from the date shipped.

 

UPS Ground

► Available in all 48 contiguous states.

► No P.O. Boxes

► Delivery in three to seven business days depending on location.

 UPS Ground Shipping Times

 INTERNATIONAL SHIPPING SERVICES

  UPS Worldwide Express

► Available from every address in the U.S. to over 215 countries, all 50 states and Puerto Rico for orders placed by 10:00 am - Eastern Standard Time.

► No P.O. Boxes

► Guaranteed delivery by end of the second business day from the date shipped - depending on location.

► Rates do not include customs clearance. ► Brokerage fees, duties, and taxes are billed to importer upon delivery.

► To check availability for your ZIP code, please call UPS at 1.800.742.5877

 

UPS Worldwide Expedited

► Available in in more than 57 destination countries.

► No P.O. Boxes

► Delivery with two to five business days from the date shipped.

► Rates do not include customs clearance.

► Brokerage fees, duties, and taxes are billed to importer upon delivery.

► To check availability for your ZIP code, please call UPS at 1.800.742.5877

 

UPS Standard to Canada

► Available in the 48 contiguous states for delivery to the 10 Canadian provinces.

► No P.O. Boxes

► Rates do not include customs clearance.

► Brokerage fees, duties, and taxes are billed to importer upon delivery.

 INTERNATIONAL, APO, FPO ADDRESSES

United States Postal Service Express Mail

► Available for delivery to international, APO & FPO addresses

► Delivery within seven to fourteen business days.

► Tracking number provided.

► Rates do not include customs clearance.

► Brokerage fees, duties, and taxes are billed to importer upon delivery.

 

 

INSURANCE

Each shipment is automatically insured for up to $100 at absolutely no cost to the customer.  For each additional $100 it is only $0.35 extra.  


 
TRACK YOUR PACKAGE

After your order has been shipped, you will receive a confirmation email with your shipment tracking number.

 

UPS – track your package at UPS Package Tracking

You may also track your package by calling the UPS Customer Service line at 1.800.742.5877.

United States Postal Service – track your package at www.usps.com

You may also track your package by calling the USPS Customer Service line at 1.800.275.8777.
 

DAMAGES

If your order arrives with merchandise that is damaged, please hold on to all original packaging and contents, and contact our Customer Service at 1.866.208.1339 immediately and no later than 3 business days from the date of confirmed delivery. All damage claims must be reported within 3 business days from confirmed delivery to insure that your claim may be processed and approved with the shipping carrier. Reporting damages more than 3 business days from confirmed delivery may result in your claim being denied by the carrier.

 RETURNS & EXCHANGES

 

HOW TO RETURN OR EXCHANGE

*Incomplete, Incorrect, or Defective


If your order arrives with merchandise that is incorrect, missing, or defective, please contact our Customer Service toll-free at 1-866-208-1339 or by submitting our Return/Exchange Form within 5 business days of confirmed delivery of your merchandise. Incorrect or missing items must be reported within 5 business days of delivery, so that your claim may be processed and approved in a timely manner. Merchandise that is found to be defective may be repaired or exchanged, please contact our Customer Service as soon as possible for additional details.

We want you to be completely satisfied with your purchase. If you are not, please contact our Customer Service to obtain a valid RMA number. Then, simply return the items you do not want unused and in original condition within 30 days of confirmed delivery of your package and we will refund the purchase price or exchange the item. Shipping charges are non-refundable unless the return is due to our error. No restocking fee will be charged if merchandise is returned in original, undamaged, and unused condition. Merchandise that is returned damaged, with missing or damaged packaging, or missing parts will be charged a 10% restocking fee of the full purchase price. Returns will not be accepted without a valid RMA number. Merchandise that has been used and is found not to be defective or damaged or merchandise that has been opened and deemed disposable will not be accepted and will be returned to the customer at the customer's expense.

Merchandise should be returned via a pre-paid, insured, and traceable method to ensure a safe and documented delivery. Return packages will be processed within 3 business days and customer will be contacted.

Refusals and Non-Deliverables


Customer is responsible for any customs and duties that are applicable to the order. These are processed and calculated by the customs brokerage upon entrance into any country other than the USA. The charges are payable upon delivery. Refusal of these charges will result in the package being returned to Sahara Smoke Co. at an additional shipping rate that will be billed to the customer.

Incorrect addresses may also result in return packages. If customer decides to have the package reshipped to a deliverable address, the applicable shipping charges will be billed again. If customer decides to decline reshipment, the order will be restocked and customer will receive a refund of the purchase price of the merchandise, less the shipping charges and a 10% restocking fee.


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